Helpdesk Specialist - London

Job summary The purpose of the role is to provide IT support to Staff, Students and Lecturers at Istituto Marangoni London. Key purpose of the role: IT Service – support staff, lecturers and students with IT issues and equipment reported through the IT Helpdesk or in person. The Helpdesk Specialist is responsible for maintaining the School's IT equipment, deploying new devices, managing repairs and providing support across both Apple macOS and Windows environments. Support the administration of Microsoft 365 services, Microsoft Entra ID and Mobile Device Management (MDM) solutions. Assist with maintaining the School's IT infrastructure, classroom technology and audio-visual equipment. Remote support to other campuses may occasionally be required.…