Client Manager - Employee Benefits

The Client Manager manages a dedicated book of business consisting primarily of lower ‑ complexity clients, delivering standardized service and lifecycle support. This role serves as a primary client contact, coordinates with internal teams, and ensures compliance, documentation, and service expectations are met. ESSENTIAL JOB DUTIES include but are not limited to: Manages a dedicated Book of Business: small-to-medium volume book of primary low-complexity clients (e.g., fully insured, standard plans) with moderate service intensity and standardized service models. Serves as a primary point of contact for assigned clients, supporting all phases of the client lifecycle. Manages Salesforce – with ownership of workflow, tracking, and data quality for assigned BOB.…