Director IT Technical Operations

ESSENTIAL JOB RESPONSIBILITIES include but are not limited to: Support and demonstrate IMA’s core values Value and understanding the importance of diversity, equity, and inclusion among all IMA associates Recruits, retains and develops IT Field Technician and Helpdesk team members to build a team that meets, or exceeds, IMA’s technology needs for today and tomorrow Establish clear expectations, accountability, goals, and development plans for leaders and team members. Responsibility for the design, implementation, and continuous operation of key ITSM foundational processes Provide strategic directions for Field Technician services supporting offices across the country.…