IT Help Desk Technician I

ESSENTIAL JOB RESPONSIBILITIES include but are not limited to: Supports and demonstrates IMA’s core values Values and understands the importance of diversity, equity, and inclusion among all IMA associates Tests, diagnoses, and resolves end user desktop/hardware, operating system, and application problems, to include identifying and resolving desktop application interdependencies and/or conflicts Sets-up and maintains user accounts, maintains computer and hardware inventory, and provides meeting room A/V support Acts as the single point of contact for end customer issue resolution throughout the lifecycle of an incident.…