Member Advocate - Employee Benefits

Essential job responsibilities include but are not limited to: Supports and demonstrates IMA’s core values Values and understands the importance of diversity, equity, and inclusion among all IMA Answer incoming calls from, perform outreach to, and build rapport with client representatives and individual members to discuss their questions and issues Conduct research and use problem solving techniques to identify issues, root causes, and possible solutions – this includes communicating with providers, insurance carriers, and plan administrators Set expectations for time-sensitive follow-ups, how the issue/question will be managed, and appropriate possible outcomes Log and document member conversations, follow-ups, and resolutions…