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IncludedhealthCare Operations

Quality Improvement Lead

Remoteremotesenior$86K$113K

Posted 5 days ago · via Lever

About this role

Job Summary: The Quality Improvement Lead (QIL) plays a critical role in transforming data into actionable insights to enhance the member experience, quality of care, and service excellence. This role helps leaders understand member feedback, assess operational performance, and identify opportunities for scalable improvements.   The ideal candidate is passionate about service and care excellence and demonstrates strong analytical skills with an ability to translate data into meaningful improvements. They thrive in a fast-paced environment, take ownership of their work, and collaborate effectively with leadership to drive data-informed decision-making.   Responsibilities: Client Engagement & Service Insights:…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: sigma, teams

2

Level fit

This role is senior-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

sigmateams

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