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ING Lease Belgium

Circle Lead - Event & Incident Management

Manila (One Ayala Tower 2)onsitesenior

Posted today · via Workday

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About this role

Incident Management Lead - Customer Experience Center Retail Banking Operations | ING Hubs Philippines Help customers when it matters most. At ING, we empower people to stay a step ahead in life and in business. When our customers experience service disruptions, they need more than answers. They need confidence that someone is listening, taking ownership, and driving resolution. That's where you come in. We're looking for an Incident Management Lead to join our Customer Experience Center (CEC) . In this leadership role, you'll guide a frontline team responsible for receiving, validating, and escalating customer-reported service incidents across retail banking channels.…

Read the full description on ING Lease Belgium's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is senior-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Manila (One Ayala Tower 2). We weight your proximity and willingness to relocate.

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Skills in this role

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