Contact Center Professional

Manila (One Ayala Tower 2)onsite

Posted today · via Workday

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About this role

Job Description: Interact with ING’s clients through chat (live or otherwise), voice or video calls, email, messaging, and other communication channels, as may be assigned. These clients have questions and concerns about, among others, their daily banking products – ex. payments, cards, online banking. Provide detailed and comprehensive support/expertise to a specific area of the business by taking on responsibility for tasks of an organizational, process or operational nature. Operationally process customer requests in our systems, considering applicable legislation and regulations. Manage end-to-end execution of client requests and complaint resolution actions, including identifying and correcting system-generated responses, as needed.…

Read the full description on ING Lease Belgium's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Manila (One Ayala Tower 2). We weight your proximity and willingness to relocate.

Score yourself on this role.

Free · no card · written explanation included

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