Customer Journey Expert

Sydneyonsite

Posted today · via Workday

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About this role

ING, Australia's most recommended bank, is looking for an experienced Customer Journey Expert to join our COO Data Delivery Risk team. Reporting to the Product Area Lead - Risk , you will play a key role in designing, delivering, and continuously improving data-enabled products and customer journeys that support regulatory, risk, and business outcomes. You will partner with stakeholders across Risk, Data, Technology, Operations, Finance, and Product to translate complex regulatory and business requirements into practical solutions, ensuring strong governance, effective risk management, and successful delivery outcomes. If you're passionate about driving data-led decision making, risk excellence, and regulatory delivery in a complex banking environment, we'd love to hear from you.…

Read the full description on ING Lease Belgium's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: sql, rest, teams

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Sydney. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

sqlrestteams

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