Customer Journey Expert – Operational Excellence - Tribe Home

Bruxelles Avenue Marnix (ING)onsite

Posted today · via Workday

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About this role

Customer Journey Expert – Operational Excellence - Tribe Home [Belgium, full time] Your role & work environment: CJE Squad “Operational Excellence” You will take on the role of Customer Journey Expert within the domain Process Efficiency . This domain consists of two squads: Resilience & (NB) Platform — the squad that enables employee satisfaction by providing reliable, stable and future‑proof tooling and journeys. Operational Excellence — the squad that designs and builds the mortgage journey of the future, leveraging smart automation and digitalisation to remove friction and create effortless experiences. As a Customer Journey Expert , you improve — together with your IT colleagues — the Lead 2 Cash and In Life journeys.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Bruxelles Avenue Marnix (ING). We weight your proximity and willingness to relocate.

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Free · no card · written explanation included

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