Customer Journey Expert - Payments Optimisation

At ING, we believe banking should be simple, intuitive and effortless. We're committed to continuously improving the experiences we create for our customers, and we know that every unnecessary step, delay or call represents an opportunity to do better. We're looking for a curious and analytical Customer Journey Expert to help us understand why customers contact us throughout our payment journeys and identify opportunities to make those experiences simpler. You’ll combine customer insights, data analysis and stakeholder collaboration to uncover friction points, challenge existing processes and drive meaningful improvements that reduce customer effort.…