Lead Collections Officer

At ING we put our customers at the heart of everything we do, delivering simple, smart solutions that make life easier. Join us and be part of a global brand that values innovation, integrity, and care. Our Financial Care team is responsible for servicing customers, managing early to late stage collections activity and debt recovery process and providing operational activities for ING's retail products (residential and priority commercial mortgages, personal loans, and credit cards) and overdrawn orange everyday accounts. As a Lead Collections Officer , you’ll work closely with the Operations Manager to oversee day-to-day operations, deliver exceptional service, and provide sustainable solutions for customers with accounts in arrears, overdrawn, or facing financial difficulty.…