Director, Business Systems – Service Platform & Automation

Barcelonaonsitedirector

Posted today · via Workday

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About this role

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Summary: The Director, Business Systems – Service Platforms & Automation is accountable for the strategy, delivery, and operational excellence of several mission-critical systems supporting Ingram Micro’s customer , back office and support operations. This leader owns the full lifecycle of platforms including Zendesk, Gainsight, custom plugin-ins , AI-driven bots/automation, and legacy systems, ensuring solutions are stable, scalable, secure, and continuously enhanced to drive measurable improvements in user and business KPIs.…

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reqspace match rubric

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Skills match

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Level fit

This role is director-level. We check your trajectory against it.

Domain experience

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Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Barcelona. We weight your proximity and willingness to relocate.

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