Support Specialist
Remoteremotemid
via Greenhouse
About this role
Role Summary: The Support Specialist will work with our growing customer support team to deliver excellent service to our end users (restaurant guests) and clients (restaurant owners), utilizing an amiable and hospitality-focused voice. Success in this role requires a talent for real-time, efficient problem-solving and technical communication skills to provide support to resolve day-to-day issues. This role requires top-tier organizational skills, a high level of follow-through, and the ability to communicate issues efficiently and succinctly to our development team, merchant partners, and end users. Additionally, applicants should be naturally interested in helping customers by resolving their questions and concerns.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible. We factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included