Technology Operations Senior Analyst

The Senior Incident & Problem Management Analyst is responsible for ensuring a cohesive Incident Management, Major Incident Management, and Problem Management practice across Inspire Brands Shared Services. This role leads the Major Incident Management process supporting Shared Services, E-Commerce, Infrastructure, and other critical enterprise platforms. The analyst serves as the central coordinator during major incidents, leading technical bridge calls, driving rapid engagement of support teams, managing executive communications, and ensuring timely service restoration. This role is responsible for crafting clear, concise, and business-focused communications for senior leadership throughout the incident lifecycle, translating complex technical issues into actionable business updates.…