Knowledge Product Manager - ServiceNow

Guadalajarahybridmanager

Posted today · via Workday

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About this role

Job Summary Bachelor’s degree or equivalent experience 3–5+ years in Knowledge Management, Digital Workplace, ITSM, or related field Experience working with knowledge platforms (e.g., ServiceNow) Strong experience in: Governance and process design Cross-functional collaboration Data-driven decision making Excellent writing and communication skills with English being the primary language with a focus on clarity and usability. Ability to collaborate effectively with cross-functional teams to identify knowledge gaps and create relevant content. Experience with knowledge management tools and content management systems. Analytical mindset with the ability to interpret data and improve content based on user engagement and feedback.…

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What we'd score you on

reqspace match rubric

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Skills match

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Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Guadalajara. We weight your proximity and willingness to relocate.

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