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Insulet

Operations Analyst, Customer Retention - Acton, MA (Hybrid)

Actonhybridmid$65K – $98K

Posted today · via Workday

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About this role

Job Summary This is a unique opportunity to sit at the intersection of customer success, analytics, operations, and technology while directly impacting patient outcomes at Insulet. As the Operations Analyst, Customer Journey & Retention, you'll be responsible for identifying opportunities to improve how customers start, engage with, and stay committed to Insulet's products, using data and insights to drive meaningful business decisions. The role offers high visibility across multiple functions, allowing you to partner with Customer Success leaders, Data Scientists, Analytics teams, and Technology stakeholders to develop retention programs, launch pilots, and optimize the customer experience.…

Read the full description on Insulet's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: sql, azure, tableau, power bi, jira…

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Acton. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

sqlazuretableaupower bijirateams

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