Member Experience Associate
Remote - United StatesRemote (US)junior
Posted today · via Workday
About this role
Job summary: Client Support role is essential in providing exceptional service and support to our clients address inquiries, and insuring they have a positive experience navigating their Life, Health, and Wealth needs. Your duties will include maintaining accurate records of client interaction, inquires, and resolutions in the client management system while ensuring compliance with all regulatory requirements. Let’s talk job responsibilities: Answer calls as required by company policy in a helpful, professional, timely manner. Scheduling Appointments Place outgoing calls as needed to provide or obtain information. Document (written/on-line) all calls while in progress. Transfer calls to employees in other departments as required to meet client’s needs.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is junior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included