Intake Coordinator - Care Management

Job Description: The Utilization Management department oversees delegated services for plans under managed care contracts. The Intake Coordinator in Utilization Management provides superior customer service by responding to inquiries related to pre-authorizations from members, providers, facilities, vendors, and internal departments. This role involves speaking with referral sources, collecting and entering information into the system, processing authorizations, and verifying insurance to ensure patients receive appropriate care from the correct departments or referral sources. The Intake Coordinator also uses data and established processes to identify members who may benefit from Care Management services and takes appropriate action to initiate referrals.…