Patient Account Assoc II Credit Balance

Job Description: Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner. Essential Functions Identifies appropriate payment details and saves back-up as appropriate. Researches, validates and makes adjustments to payment postings. Follows up in accordance with procedures and policies with an overall goal of account resolution. Utilize resources to find payment documentation- Interpret payer contracts to ensure all codes on patient's account match contracts. Initiates payer recoupments, payer refunds, and patients refunds where applicable.…