Customer Success Associate - US
junior
via Ashby
About this role
Position Overview
● Assisting students to complete - On boarding formalities Welcoming each student on call before the batch start date.
● Tracking individual student progress for multiple cohorts as they move through IK’s program and maximize completion rates.
● Keeping dropouts and deferrals to a minimum by offering additional guidance & support.
● Getting reviews and referrals from students. Work closely with all the internal teams to continuously improve the learning experience Maintaining daily trackers, comfortable using Google Sheets, CRM etc.
● Communicating to students via calls, email, direct message, video, or a mix of communication strategies.
● Mentoring & motivating students and connecting them to guidance coaches and career coaches as and when required.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is junior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams