Platform Manager – Customer Service - Fixed-term contract (maternity cover)

Your mission As Platform Manager , you will help shape and continuously improve the platforms and processes that enable effective customer service across IONITY. You will work closely with stakeholders from Customer Support and other service-oriented business functions to understand their processes, challenges, and requirements. Your key responsibility is to translate these business needs into scalable, user-friendly, and maintainable platform solutions. A major focus of the role is the design and implementation of Service Management solutions based on Jira Service Management (JSM) . You will help develop our service processes, from customer and internal request handling to case management, SLAs, escalations, knowledge management, automation, and reporting.…