Sr. Customer Support Specialist

Introduction As a Vendor Management Lead, you will be responsible for managing outsourced call center partners and leading initiatives to continuously improve customer experience. The primary objective of this role is to enhance customer satisfaction, drive customer advocacy, and maximize lifetime value (LTB). To achieve this, you will collaborate with internal teams and external partners, ensuring effective vendor governance and service delivery. This role requires a strong understanding of call center and repair center operations, as well as the ability to manage vendors in a dynamic business environment. This is an opportunity to join the growing robot culture in Japan as a member of a leading global home robot company.…