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ISTASouth Africa

Client Operations Supervisor - BPO (EST Hours) - Remote

KwaZulu-Natalremote

Posted 6mo ago · via Workable

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About this role

ISTA Personnel Solutions is a fast-growing Business Process Outsourcing (BPO) company that partners with leading U.S.-based businesses. We don't recruit on behalf of clients—we become an extension of their teams by providing dedicated remote staff across a range of industries. We are looking for an experienced Client Operations Supervisor to oversee our remote working agents on multiple USA-client accounts. We're looking for someone who has led people in a BPO or contact centre environment and understands how to balance client expectations with operational performance.…

Read the full description on ISTA's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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Skills in this role

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