Support Engineering Manager (Software Product)
Anywhereremotemanager
Posted 1mo ago · via Lever
About this role
Full-time · Remote-Friendly · Engineering-facing
The opportunity
Istari is a self-hosted engineering platform with deep API surface area, a rich integration ecosystem, and demanding operational requirements. We're building the support function from the ground up — and we need a manager who can own it end to end.
This isn't a ticket queue management role. You'll lead a small, high-caliber team of two Technical Support Engineers, own the support tooling and customer experience, drive the product feedback loop, and serve as the connective tissue between engineering customers and Istari's product and engineering teams.
About the role
Support at Istari is a quality gate, not a buffer. Engineering teams receive reproducible, severity-assessed bugs — not noise.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams