Customer Support Agents - 20
Dar es Salaamonsite
Posted 6 days ago · via Teamtailor
About this role
Purpose of the role The candidate for this role will be responsible for providing first-level customer support by managing customer declarations, verifying documentation completeness, coordinating follow-ups, accurately processing data using AI tools and ERP systems, and ensuring validated files are correctly recorded and forwarded for further processing. Key Responsibilities Receive, review, and process customer declarations through approved communication channels while identifying customer details, request types, reference information, and geographical areas. Verify completeness, accuracy, legibility, and compliance of customer documentation, follow up on missing information, and ensure incomplete files are properly tracked and resolved.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Dar es Salaam. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included