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IxigoProduct Management

Research Engineer - Agent Intelligence & Evaluation

New Delhionsitemid

Posted 1w ago · via Smartrecruiters

About this role

About We’re building self-healing voice agents for enterprise customer support within ixigo. The system has to know when it’s failing, why it’s failing, and how to fix itself before a human notices. This fellowship sits at the intelligence layer behind that work. Voice agents fail in ways traditional software doesn't. ASR confidence drops on an accent and a tool call misfires. Latency breaks turn-taking and the LLM hallucinates a policy. A model swap silently regresses production and nobody catches it for a week. We're building self-healing voice agents for enterprise customer support.…

Read the full description on Ixigo's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: python, soc 2

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in New Delhi. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

pythonsoc 2

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