Salesforce Business Analyst - Service Cloud

Puneonsitemid

Posted today · via Workday

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About this role

Salesforce Business Analyst - Service Cloud1 We are seeking a Business Analyst to join our Business Technology team. In this role, you will be responsible for supporting Salesforce Service Cloud and integrating third-party or internal applications. Your core responsibilities include triaging and resolving production issues, managing user queries (including via Slack channels), writing and executing test cases, and ensuring system reliability. You will work closely with cross-functional teams, including business users, SAAS engineering, QA automation, and Product Managers, to ensure quick and effective resolution of issues, while maintaining a high level of service quality and user satisfaction.…

Read the full description on Jade Global's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: replicate, jira, confluence, slack, teams…

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Pune. We weight your proximity and willingness to relocate.

Score yourself on this role.

Free · no card · written explanation included

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

replicatejiraconfluenceslackteamssalesforce

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