Customer Experience Representative II - ICS
West Des Moinesonsitemid
Posted today · via Workday
About this role
Job Title: Customer Experience Representative II - ICS Department: Customer Service & Contact Center Operations Country: United States of America State/Province: Iowa City: West Des Moines Full/Part Time: Full time Job Summary: Under general supervision, the incumbent is responsible for management and execution of customer freight orders to meet volume goals and deliver an exceptional customer experience for a larger and/or more complex customer base. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships, maximize business potential, and assist team members with initial escalations.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in West Des Moines. We weight your proximity and willingness to relocate.
Score yourself on this role.
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Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams
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