ENVOY, CARE LINE

JOB DESCRIPTION Call Handling & Communication: Answer all incoming calls promptly and professionally by implementing correct telephone etiquette Direct calls to the appropriate departments, doctors, or personnel. Handle patient inquiries and provide basic hospital information. Manage internal calls between departments efficiently. Ensure emergency calls are escalated immediately to the relevant personnel . Customer Service & Patient Assistance: Provide clear and concise information regarding hospital services, operating hours, and appointments. Offer polite and empathetic communication, ensuring a positive experience for callers. Take messages accurately and ensure they are delivered to the intended recipient promptly .…