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Jda

Sr Support Manager

Monterreyonsitemanager

Posted today · via Workday

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About this role

Blue Yonder Title : Senior Support Manager (Cloud Applications /SaaS) Job Description: The Senior Support Manager acts as a pivotal role in managing escalations, serving as a key resource and liaison between various departments within the company and its customers. This position is responsible for building strong customer relationships, ensuring the communication of support guidelines, and leading strategic planning efforts to enhance processes and procedures. The Senior Support Manager leads by example, inspires the team, and aims to achieve high customer satisfaction, team morale, and operational results. Experience in the Supply Chain domain, Blue Yonder products (SCPO, ESP, Demand and SEQ) are added advantages.…

Read the full description on Jda's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Monterrey. We weight your proximity and willingness to relocate.

Score yourself on this role.
Free · no card · written explanation included
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