Head of Client Experience
Londononsitedirector
Posted 1w ago · via Teamtailor
About this role
Our client is a premium, membership-led wellness and fitness business with an established reputation for delivering exceptional customer experiences. With a loyal member base and multiple locations, the business is entering its next phase of growth and is seeking a Head of Client Experience to elevate service standards, strengthen retention and ensure every customer interaction reflects the brand's values. This is a highly visible leadership role, combining customer experience strategy, operational excellence and team leadership.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in London. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams