客户质量工程师Quality Customer Service Eng.（太仓）
onsite
Posted today · via Successfactors
About this role
Schaeffler 是一家充满活力的全球性科技公司，其成功得益于企业家精神和悠久的家族企业历史。您觉得是否吸引到您？作为所有主要汽车制造商以及航空航天和工业领域重要企业的合作伙伴，我们可为您提供许多发展机会。 您的主要职责 - 负责0公里及售后客户投诉的接收、分析、协调和闭环处理，确保问题及时响应并有效解决 Manage zero-kilometer and aftersales customer complaints, including intake, analysis, coordination, and closure to ensure timely response and effective resolution. - 主导售后质量问题的根因分析，推动内部相关部门制定并落实纠正和预防措施 Lead root cause analysis for aftersales quality issues and drive cross-functional teams to define and implement corrective and preventive actions. - 编制并提交8D报告，确保问题描述、原因分析、遏制措施、纠正措施和验证结果完整准确 Prepare and submit 8D reports, ensuring accurate and complete documentation of problem descriptions, root causes, containment actions, corrective actions, and verification results.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: r, teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
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