Team Lead, Service Delivery
Portoonsitesenior
Posted 2w ago · via Workable
About this role
The Systems Support Professional serves as the frontline ambassador of Jolera, playing a critical role in delivering exceptional technical support and timely resolutions to our customers and their employees or members. The Team Lead position is instrumental in ensuring the team consistently provides seamless support experience characterized by responsiveness, technical expertise, and an unwavering commitment to service excellence. Requirements Key Responsibilities: Supervise and lead a team of Service Desk professionals operating across a geographically distributed environment, ensuring consistent service delivery, effective collaboration, and operational excellence across multiple time zones.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: swift
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Porto. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
swift
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