Customer Support Specialist - Malay Speaker
Southeast Asiaonsitemid
via Greenhouse
About this role
Responsibilities Efficiently respond to and communicate with clients to understand and meet their needs through various communication channels: live chat, messengers, ticketing system, and phone Effectively analyze customer data to provide appropriate recommendations and resolve issues Resolve product or service concerns by clarifying the customer’s problem, identifying the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution Demonstrate excellent customer service by fostering positive long-term relationships and encouraging repeat business Build rapport with clients and effectively manage conflicts or misunderstandings Contribute to team efforts by achieving related results as needed Commit to meeting quality stand…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Southeast Asia. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included