Customer Experience Manager (Pharma)

For a leading Greek pharmaceutical company. Responsibilities Manage the end-to-end customer order process, from receipt of the order through internal submission and planning. Act as the primary customer-facing coordinator throughout the launch process, tracking launch timelines, forecasts and purchase orders. Provide structured and proactive customer service throughout the order and supply cycle. Prepare and distribute monthly open-order reports to customers. Communicate production, packaging, release and delivery timelines, including any delays, changes or potential risks proactively. Prepare customer-specific reports and organize regular monthly calls and / or meetings with customers to review deliveries and potential challenges. Develop service procedures and standards.…