IT Ops Lead
Remoteremotesenior
via Greenhouse
About this role
Our Helpdesk team is the foundation of the company’s internal IT infrastructure. We ensure secure access to resources, manage the device fleet, maintain network reliability, and support core corporate services, enabling teams across the organization to work efficiently and without interruption.
We are looking for a Helpdesk Lead who will take end-to-end ownership of this function: defining service standards, driving operational excellence, and automating routine processes to improve efficiency and scalability.
In this role, you will work across device fleet management for macOS, Linux, and Windows, identity and access management (IAM), asset lifecycle management, network infrastructure, and the administration of Google Workspace and Atlassian environments.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: iam, jira, confluence, teams
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
iamjiraconfluenceteams