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KatmaiCorporate

IT Service Desk Support Technician

Orlandoonsite

Posted 2mo ago · via Workable

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About this role

SUMMARY Provide responsive, thorough, and personable technical assistance to internal customers. Support all end user hardware, software, peripherals, and enterprise applications. Respond to service tickets for assistance with basic technical issues and work with customers to solve them in a timely manner. ESSENTIAL DUTIES & RESPONSIBILITIES Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat. Take ownership of each assigned ticket through closure. Perform remote troubleshooting through effective diagnostic techniques and asking pertinent questions while walking the customer through problem-solving as a collaborative process.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: less

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Orlando. We weight your proximity and willingness to relocate.

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Skills in this role

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