IT Support Administrator
Illinoisonsite$60K – $90K
Posted 5 days ago · via Workday
About this role
Posting Type Hybrid Job Overview The IT Support Specialist (Intermediate) provides more advanced troubleshooting and independently resolves a broad range of support tickets. This role acts as an escalation point for junior analysts, contributes to knowledge documentation, and supports process improvement initiatives. Job Description and Requirements Industry-Standard Responsibilities Provide Tier 2 support for escalated incidents requiring deeper technical analysis. Troubleshoot advanced desktop, network, and application issues across multiple platforms. Independently resolve most assigned tickets without guidance. Act as an escalation point for Tier 1 analysts. Train and coach junior team members.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: azure, iam, teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Illinois. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
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