Resident Services Assistant, Sedona Suites HCMC

JOB DESCRIPTION Meets and greets arriving guests, engage each guest as a unique individual and listen attentively to their requests Perform accurate check ins and check outs of guests daily Answer the telephone in a timely and professional manner Reviews the arrival list daily and assists in preparing and distributing welcome amenities Escort VIPs to their rooms and check them in before their arrival Attends promptly to customers' inquiries and assists them with their needs Listen to guest’s complaints or concerns and resolve their issue in a timely manner When it comes to complaints, provide solutions to their issues or concerns Logs the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention Acknowledge all the facilitie…