Resident Services Supervisor, Sedona Suites HCMC

JOB DESCRIPTION Supervise the front office to ensure that they are adhering to all hotel procedures, regulations and standards, while striving towards total guest satisfaction. Ensures smooth, efficient and professional operation of all front office operations. Ensures that all procedures and policies are in place and followed. Ensures smooth check-in and check-out of all guests through proper handling of guest accounts. Owns any guest requests and problems and satisfies their needs within acceptable guidelines. Performs all front desk functions when needed. Leads by example: Provides a gracious and aggressive hospitality towards all customers. Adheres to all policies, procedures and standards. Assists all associates with questions and problems which might occur.…