Service Delivery Manager
Singaporeonsitemanager
Posted today · via Workday
About this role
JOB DESCRIPTION Key Responsibilities Service Delivery & Operations Manage end-to-end service delivery across multiple customer accounts Act as the primary operational point of contact for clients Ensure SLA/KPI achievement and contractual compliance Oversee performance across Service Desk, Infrastructure, Cloud, Network, Security, and EUC Coordinate cross-functional teams, vendors, and stakeholders Manage escalations, risks, and service priorities Customer & Governance Management Build strong relationships with customer stakeholders Lead governance meetings, service reviews, and QBRs Present service performance, risks, and improvement initiatives Drive customer satisfaction and handle escalations Operational Governance Monitor SLA performance, KPIs, ticket trends, and service quality Ensur…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: segment, teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Singapore. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
segmentteams