Help Desk Level 1

Grand Rapidsonsite

Posted 3 days ago · via Lever

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About this role

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently coordinating and resolving technical issues reported by customers. As a crucial point of contact, you will interact with customers and our technical teams, ensuring prompt and effective problem resolution. Responsibilities · Customer Interaction: Promptly respond to customer issues and inquiries, providing clear and concise communication. · Technical Support: Resolve issues for clients via phone, in person, or using remote tools. · Troubleshooting: Diagnose technical problems reported by customers and offer effective, long-term solutions. · Task Coordination: Work across departments to prioritize and assign tasks based on urgency and impact.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: teams

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Grand Rapids. We weight your proximity and willingness to relocate.

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Skills in this role

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