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Koinz

Customer Experience Specialist (Chat)

El Maadionsitemid

Posted 2mo ago · via Teamtailor

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About this role

Koinz is Saudi Arabia’s leading social food ordering experience the app that transforms everyday coffee and dining into a fun, rewarding, and shareable lifestyle. With 2.7M+ signups, Koinz is more than a loyalty app it’s where Gen Z and young consumers discover brands, earn rewards, share experiences, and make food social. Your Mission is to offer the best resolution, you’ll support our customers via phone and handle disconnection issues and offline tasks alongside Covering operational outbreaks, Resolving and coordinating customer support requests. What You’ll Own Respond to customer inquiries via phone, email, and live chat, providing accurate product information and timely resolutions. Deliver an outstanding customer experience by aiming for first-contact resolution whenever possible.…

Read the full description on Koinz's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in El Maadi. We weight your proximity and willingness to relocate.

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Free · no card · written explanation included
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Skills in this role

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