K
KotaCustomer Support Analyst
remotemid
via Ashby
About this role
Job Title: Customer Support Analyst
Location: Remote (Europe)
Type: Full-time, Permanent
Working style: Remote-first
Reports to: Customer Support Lead
ABOUT KOTA
Kota is on a mission to make insurance and retirement benefits as accessible as modern software — and we're just getting started. Through Kota Platform, the world's first fully integrated benefits platform, and Kota Embed, our embedded insurance product, we're changing how thousands of employees across Europe experience their benefits.
We work with some of the most exciting companies in Europe — Carwow, Tines, Zoe, and Remote — and we're backed by top-tier investors including EQT Ventures, Eurazeo, Northzone, and Frontline. Founded in 2022, we've raised over €20M and we're growing fast.
THE ROLE…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: go, teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
goteams