Senior Microsoft 365 Operations Specialist

Puneonsitesenior

Posted 2 days ago · via Workday

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About this role

Technical Delivery Second Level operational support for Microsoft 365 within clearly defined boundaries: M365 Second Level Support Incident and service request handling Analysis of user issues (authentication, access, permissions) Troubleshooting in Teams, SharePoint, OneDrive, Outlook Documentation and structured escalation Execution of standard changes based on approved runbooks Security / Defender – Triage & Basic Response Participate in global support reviews Work within agile delivery models (Kanban / Scrum) Review and triage of alerts and incidents Prioritization and classification Incident documentation and assignment Analysis of risky sign-ins Execution of predefined immediate actions (e.g.…

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What we'd score you on

reqspace match rubric

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Skills match

For this role: teams

Level fit

This role is senior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Pune. We weight your proximity and willingness to relocate.

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Skills in this role

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