IT Service Desk Analyst

Department: Customer Support Administration ----- Service Desk Position Title: IT Service Desk Analyst Job Family Group: Professional Staff Job Description Summary: The IT Service Desk Analyst serves as the primary point of contact for technical support at the University of Kansas Medical Center within KUMC IT Services. The analyst responds to technology-related questions, issues, and service requests and assists customers with restoring access to technology services. The IT Service Desk Analyst provides technical support through phone, email, chat, and in-person interactions. The analyst records and documents reported issues and service requests, troubleshoots issues, and escalates them to the appropriate support teams when needed.…