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LatitudeCall Center / Customer Service Openings

Applicant Services Representative

Rockvilleonsitemid

Posted 6mo ago · via Lever

About this role

Job Title: Applicant Services Representative Type: Full-Time Location: Rockville MD (On-Site) Position Overview We are seeking a detail-oriented and customer-focused Applicant Services Representative to support individuals throughout the application process for various programs and services. This role serves as a primary point of contact for applicants, assisting with application submissions, answering questions, and ensuring all required documentation is received and processed accurately. The ideal candidate will have strong customer service experience, preferably within the banking, financial services, or accounting industry, where attention to detail and confidentiality are essential. Experience supporting benefits or program applications is highly desirable. Key Responsibilities…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Rockville. We weight your proximity and willingness to relocate.

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Skills in this role

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