Gaming Support - T2 Ticket CS (Japanese Language)

JPN Remoteremote

Posted yesterday · via Workday

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About this role

We Could Use Someone Like You in Our Crew. Our client is a global gaming, media, and toy brand company. If you are a primary Japanese speaker, a gamer, follow pop culture, highly skilled in customer support, and looking for a remote gig, this is for you! Agents will provide Tier 2, ticket-only support for multiple games and services. Responsibilities include attending client meetings, documenting bugs in issue-tracking software, and performing in-game testing. Support is conducted exclusively through Zendesk and involves a highly complex project with extensive documentation and workflows. Translation services may be required. This is a Tier 2 role with a strong emphasis on technical issue resolution and fast, professional communication with the client via Slack.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: slack

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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Free · no card · written explanation included

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

slack

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