Remote Bilingual Customer Support (Vietnamese/English) - Music Streaming

VNM Remoteremote

Posted 1w ago · via Workday

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About this role

We Could Use Someone Like You in Our Crew. Are you passionate about music and fluent in both Vietnamese and English? ModSquad is excited to partner with a leading global music streaming platform , and we're on the lookout for friendly, tech-savvy Customer Service Representatives to join our all-remote team! As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries via inbound messages in both Vietnamese and English . Important note: All qualified applicants will have to complete language assessments in Vietnamese and English.…

Read the full description on LE001 Mod Squad's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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Free · no card · written explanation included

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